Monday
February 06, 2012
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Fujitsu Maxtor Hitachi IBM Quantum Seagate Samsung Toshiba Western Digital |
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Laptop Drives External Drives |
Data Recovery
Quick Start
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Up to Data Recovery F.A.Q.
How do I know my drive is not seen in the computer CMOS/ BIOS
Once you reboot your computer, you should see a screen like this. Push the Pause/Break key to "freeze" the screen. 
Note 1: If you do NOT see a screen similar to the one above, check your computer or motherboard manual to find out how to access BIOS setup. Normally, “Del” or “F1” key needs to be pressed right after the computer start up in order to access BIOS setup screen. Once you are in the BIOS setup, please check the manual in how to activate the BIOS screen during computer start up. Compare the BIOS model number to the number on your drive label. Should these numbers be different, you have a problem with the hard drive. To find out the data recovery cost for your failed hard drive, please check Flat Rate Recovery Table
Note 2: Some failed hard drives may pass to computer's CMOS/BIOS screen some internal techno-name. You should verify the name on the screen with the true model number on the label of the failed hard drive. The table below demonstrates how it works for Maxtor hard disk drives
EXAMPLE: True and false Maxtor HDD names in CMOS/BIOS
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From customer's correspondence |
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William S.P.
Maxtor DiamondMax Plus 9 160 GB From Customer's order Drive quit. / Neither BIOS nor Maxtor Diagnostics recognize drive / No clicking / No spinning
After recovery: Thank you, my clone works just fine and everything is back. I'm so much thankful for all your work. It is really amazing what you do.
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Mary V.
Fujitsu MHT2080AH 80 GB laptop From Customer's order HD was damaged when a liquid was spilled on the keyboard. Laptop failed to operate and when HD was swapped into a new laptop the OS was not recognized and laptop failed to boot.
After recovery: Thank you for your excellent support and I'll be sure to recommend you to our customer support team in IBM.
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James P.
Maxtor 6E040L0510253 40 GB From Customer's order Drive is failed in OS. Drive was loading latest Anti-Virus software and on reboot did not complete booting. Would not be recognized as having a system. BIOS recognizes the drive; however when slaved to another machine Windows does not recognize it. R-Studio was run with minimal recovery of data. Drive was never opened. Drive has original parts. No firmware recovery attempts. Maxtor Powermax was run with result of drive going bad.
After recovery: I like the flat rate approach, no surprises at all. I was really worried about the data and the thought I lost it all made me feel awful. The recovery was fast and everyone I dealt with at your company did their best to make the process is painless as possible. Thank you, thank you and thank you...
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