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Data Recovery
Quick Start
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Up to Data Recovery F.A.Q.
How do I ship my hard drive?
It is extremely important your hard drive is packaged
carefully to avoid any additional damage during shipment.
When recovering from RAID, we may need you to send the controller along
with the drive. Please remove the controller carefully, enclose in an
anti-static material and ship along with the drive.
Shipping instructions
- To ship a BARE hard drive: Remove and retain all brackets, mounting screws and interface adapters unless otherwise instructed.
- To ship the WHOLE unit (external enclosure, laptop, etc.) include all needed accessories and software (like power adapters, cables, driveres, controllers, etc.)
- Preferable packaging: Place the drive inside an anti-static or wrap in aluminum foil.
Suspend the unit in the center of a sturdy box of foam or bubble wrap around all sides.
- We recommend to ship hard drives via air service to minimize handling such as UPS Express or UPS Expedited services, although you may ship via the carrier of your choice.
- Include a printed copy of your order in the package along with your failed hard drive and ship to.
- Shipping address:
DataRecovery-ON
416-762-0801 (Attn. Oliver Nicholes)
2100 Bloor Street West, Unit 6-247
Toronto, ONTARIO
M6S 5A5
Canada |
Company
contact phone, contact S&H dep.
Street address
City, Province
Postal code
Country |
Dear International Customers !!!
Please, be advised: No Duties and/or Taxes will be applied to your package, if its value not more than $10 USD and the item description in the customs declaration and/or shipping invoice as following:
"Damaged/Failed Hard Drive, For Repair Only, in Canada - value $10.00"
If you feel to value the package for more than $10 USD, to avoid any delays/exceptions at the customs clearance, you must indicate in the shipping paperwork that you will be in charge of the payment of any applicable duties and/or taxes, if any occur.
We accept any carrier companies, but advise you to use a shipping method with ability to trace shipment.
We are not responsible for any taxes or duty fees imposed by customs office
We accept Saturday Delivery shipments
It will expedite the whole data recovery process, if you follow these steps accurately
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From customer's correspondence
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Kerry D.
San Jose, CA USA
Maxtor 2F040L0 (Fireball 3) 40 GB
From Customer's order
Message says s.m.a.r.t. status bad. Took drive to local Disk Doctors and they said the firmware module is corrupted and could not help at all.
After recovery:
Hi,
Thank you for sending me the drive with all the
salvaged information on it. I greatly appreciate help you could provide in this matter.
Best Regards,
Kerry D.
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Jean V.
WindoWare Inc
Newport News, VA USA
Toshiba MK4021GAS 40 GB laptop
From Customer's order
Drive DOESN'T SPIN; NOT visible in BIOS; failed in OS
After recovery:
Thanks for getting my data; I greatly appreciate your efforts.
Kind regards,
Jean
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Michael S.
Birmingham, AL USA
Hitachi HTS548040M9AT00 40 GB laptop
From Customer's order
Drive makes CLICKING sound. Got an error message stating "I/O hardware failure". Tried to reboot. Got message stating that the Registry was bad. Then it did a physical memory dump. Then I tried to restart the computer and got a message about a disk read error. Also, I cannot connect it as an external drive either. No recovery attempts other than trying to connect it as an external USB drive. The drive was not opened. It has all original parts. No recovery attempts made.
After recovery:
Thank you very much for all of the help
Thanks,
Michael
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